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A listing shows an error

When a channel rejects a listing — at publish, or on a later update — CellerHub marks that listing error and stores the channel’s own message on it. That message is what you’ll see on the listing.

  • Only that one listing is affected. Other listings on the same channel, and the same product’s listings on other channels, keep working normally.
  • The error stays until the next successful push for that listing — fixing the underlying problem and republishing or saving the listing again clears it.
  1. Read the message on the listing itself — it’s the channel’s own wording and usually names the specific field or setting it didn’t like.
  2. Check When a channel refuses for the common causes (missing shipping/return terms, an incomplete ship-from address, eBay business policies not opted in yet) and how to fix each one.
  3. If the message doesn’t match anything there, contact support with the listing and the exact message shown.